Data protection

All personal data will be treated as confidential. Information necessary for order processing will be processed electronically and may be shared with partner companies for order fulfillment purposes.

Payment methods

Payment methods: PayPal and credit/debit card (Visa, MasterCard, American Express...)

Price

The prices in this catalog are listed in Swiss francs, net amounts, including VAT, and are guaranteed. Items under warranty are subject to the terms of the offer valid at the time of purchase. The warranty takes effect on the date of delivery, as evidenced by the accompanying document (invoice), which we ask you to keep carefully. The following are not covered: damage due to improper maintenance, failure to follow the instructions for use, or normal wear and tear.

Availability

Our delivery commitment is 2 to 4 business days, subject to availability. CinqHuiles may, in exceptional circumstances, take up to 4 weeks. If a product is unavailable, we will inform you as soon as possible.

Delivery and transport

Available items are shipped via postal service within approximately 2 to 4 days. A shipping fee is charged only once per order.

Swiss parcel delivery service Gland, from Nyon to Role

Shipping within a 5km radius of Gland is free.

Parcels for the rest of Switzerland

  • Up to 2kg: (~28 bars of soap) between 2 and 4 business days CHF 7.5
  • 2kg to 10kg (approximately 90 bars of soap) - 2 to 4 business days - CHF 10

International Parcel

  • Up to 500g (~ 4 bars of soap) within 4 to 6 business days CHF 9.90
  • From 501g up to 1kg (~9 bars max.) between 4 and 6 business days CHF 12
  • From 1kg to 2kg (approximately 18 bars of soap max.) between 4 and 6 business days CHF 25
  • 2kg (>18 bars of soap) between 4 to 6 business days CHF 34

Return or exchange of goods

Items must be returned undamaged and complete in their original packaging (with labels bearing their references), along with the delivery slip, within 7 days of receiving your package. Return shipping costs are your responsibility. For exchanges, shipping for your new order is free.

Legal guarantees

Check the condition of the delivered goods immediately to rule out any obvious material or manufacturing defects, as well as any damage caused during transport. In accordance with the law, you are obligated to notify us of any defects or anomalies affecting the delivered goods so that we can remedy them.

Applicable law and jurisdiction

The applicable law is Swiss law, and any dispute will be dealt with by the District Court of Nyon.